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Effective Date November 2012 (last updated October 2024)
Spin Master® Privacy Policy
To find out more about how our mobile apps collect and process personal information, please visit our Mobile Apps Policy here.
This Policy describes how we collect, share and use personal information on our websites. It also applies to our mobile sites.
By interacting with us, you consent to these practices.
Under the Children’s Online Privacy Protection Act, you can review your child’s information by contacting us at dpo@spinmaster.com. You may also request that we no longer collect information from your child or have your child’s information deleted. To do so, contact us at the email address or phone number below.
Parents, you can take steps to protect your kids too. To learn more about how to protect your child online, read the helpful information provided by the FTC. Please also read this bulletin.
We collect what is reasonably necessary for kids to participate on our site. This might include gender and age. This might also include an email address. We may also collect usernames or chat logs.
We collect parents’ email addresses. We may collect this from the child or the parent. We also collect information if your child contacts us. If your child contacts us, we may send the child a one-time response and delete the child’s online contact information from our records promptly after we have sent the response. If your child uses our sites, we may collect information about the browser or network used, device information or user’s IP address. We might look at what site your child came from, or visits next. We may collect passive information about what activity your child did or how long they played.
For example, if you or your child create an account with us.
We use tracking tools like browser cookies and web beacons to collect information from your child.
Unless permitted by law, we use children’s information after getting parental consent. In some circumstances we may not request parental consent. For example, if we are only going to use the information one time to respond to a direct request. Or if we are using information obtained from a child to get parental consent. We also use children’s information as described in any request for parental consent.
We use email addresses to notify parents or guardians that their children have registered on our site. We may also use your email address to communicate about your child’s account. We may contact you about this Policy or our website Terms.
We may use the information to make our website and products better. We might use information to customize your child’s experience with us. For example, we might use information to store your child’s password if he or she registers for our site.
We will share children’s information if we’re required to by law. We will share it if Spin Master transfers ownership. We will also share children’s information with vendors who help us run our site. We do not currently have any platforms that are designed to let children make their personal information publicly available.
If you click on a link to a third party site, you will be taken to websites we do not control. This includes social media sites. This policy does not apply to the privacy practices of these websites. Read the privacy policy of other websites and insurance carriers carefully. We are not responsible for these third party practices.
We collect your email address and we also collect order information from parents or other customers for purchases on our sites or when placing an item in a shopping cart, including products ordered, cardholder and banking information, including, without limitation credit card numbers and bank account numbers, personal contact information (such as full name, email address, home address, telephone number) and other information necessary to fulfill a transaction. We will also collect login information when customers register for an account on our site. When registered customers return to our site to place subsequent orders, they can identify themselves with their login information.
We collect information posted in a public space on our site. We also collect information if you contacts us.
If you use our websites we may collect information about the browser or network used, device information or user’s IP address. We might look at what site you or your child came from, or visit next. We may collect passive information about what activity you did or how long the child played.
The following Spin Master services have been certified compliant with the Children’s Online Privacy Protection Act (COPPA) by FTC approved COPPA safe harbor PRIVO.
These sites are for a general audience and are not directed to children. They do not contain content or an experience for children.
These sites may share personal information with the third party service providers. You can find out more about these service providers here.
If you have any questions about the use of these service providers, please contact us at dpo@spinmaster.com.
Bakugan.com and Vidathevet.com are mixed audience websites with an experience for children 12 or under. These websites allows users to watch videos, read news, download coloring pages and find detailed information about out how to play the game
Bakugan.com and VidaTheVet.com do not actively or directly collect personal information from children. However, we do collect some technical information about the browser or network used, device information or user’s IP address. We collect passive information about what activities a child has engaged in or how long the child played. It is important to keep any information we collect safe and secure. For more information on our security practices see section 9.
We work with the following service providers in relation tochildren to help provide the best experience when using these services. These service providers do not share user data with any other third parties.
Amazon Web Services (AWS) CloudFront, Cloudflare, and Webflow to host and deliver our website content to users. These service providers use an IP address to deliver content, but the IP address is not stored or used for any other purpose.
- YouTube is used to provide video content. This service has been configured to notcollect any personal information. It is flagged as Made for Kids.
If you have any questions about the use of these service providers, please contact us at dpo@spinmaster.com.
If you are a parent or guardian and wish to review, accessor have your child’s information deleted, please contact us at dpo@spinmaster.com.
For more information on your rights, please see Sections 12 and 13 of this Privacy policy.
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To find out more about our COPPA safe harbor Seal and GDPRkids™ Privacy Assured Shield visit: https://cert.privo.com/#/companies/spnMster
The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO COPPA certification Seal. The certification Seal posted on this page indicates Spin Master Ltd has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at 1-800-622-8339 or dpo@spinmaster.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.
To find out more about our COPPA safe harbor Seal and GDPRkids™ Privacy Assured Shield visit: https://cert.privo.com/#/companies/spnMster
The Program applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO GDPRkids™ Verified Shield. The PRIVO GDPRkids™Privacy Assured Program supports child directed services known as Information Society Services under the General Data Protection Regulation (GDPR), to comply with the requirements of this legislation. It impacts any child directed service in an EU Member State and any service globally that collects and or processes the personal data of children and minors. There is no safe harbor for the GDPR to date, but to ensure this company's services meet the program requirements, we conduct regular monitoring and consulting.
For example, if you create an account with us. We also collect information if you contacts us.
We use tracking tools like browser cookies and web beacons to collect information from you.
We may use information to make our website and products better. We might use information to customize your experience with us.
We may use information to protect our company, our customers, and our websites. We keep the data that we collect about you for as long as necessary for the purposes set out in this Privacy Policy.
For example, we might send adults information about new site features.
We might send adults information about third party offers or products we think you might find interesting.
For example, we will use information about children as we describe in parental consent requests.
For example, we share information with vendors who help us send emails and operate our sites. We also share information with vendors to complete payments or administer a promotion.
For example, we might share information with third parties who co-sponsor a promotion. These partners may send adults information about events and products by mail or email.
For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.
For example, if part of our business was sold we may give our user information as part of that transaction.
To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Don’t worry! Even if you opt out of getting marketing messages, we will still send you transactional messages.
These include responses to your questions, information about your children, or information about your account or your orders.
To opt out of having us share your information with third parties for their promotional purposes, email us at dpo@spinmaster.com or call us at 1-800-622-8339.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings. If you block cookies or enable your browser’s “do not track” settings, certain features on our sites may not work.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
Information we maintain may be stored both within and outside of the United States. Where possible, we try to keep the information you supply to us locally. However, as part of the services offered through our site, the information you provide to us may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen where any of our servers are hosted by one of our Spin Master offices outside of the EEA, or one of our service providers is located in a country outside of the EEA. We may also share information between our group companies which are located in countries worldwide. If you require contact details of our other group companies, please contact us. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take appropriate steps to ensure that any personal data relating to you will continue to be adequately protected.
If you click on a link to a third party site, you will be taken to websites we do not control. This includes social media sites. This policy does not apply to the privacy practices of these websites. Read the privacy policy of other websites and insurance carriers carefully. We are not responsible for these third party practices.
If you are a California resident, we are required to provide additional information to you about how we use and disclose your personal information and set out your rights in connection with how we use your information.
Consistent with the sections “We collect information from and about you and children under 13” and “We use information as disclosed and described here” of this Privacy Policy, we collect certain categories and specific pieces of information about individuals that are considered "personal information" in California. As detailed above, we may collect this personal information from you and other third parties. We collect, share and disclose personal information for the purposes described in this Privacy Policy.
As a consumer, under California law, you have the following rights:
You have the right to request access to your personal information which we may have collected.
We will provide:
We do not sell your personal information to third parties.
You have the right to request the deletion of personal information which we hold. However, this right is subject to some exceptions and does not apply in the following situations:
California consumers have the right not to be discriminated against for having exercised your rights under California law. Specifically, we will not:
As an individual, you are enabled to make requests twice in a 12-month period. As a business, we will need to collect information from the requesting party to verify your identity prior to taking any action. We will respond within 45 days of receiving a personal information request.
To exercise your rights, please email us at dpo@spinmaster.com or call us at 1-800-622-8339.
To make a request for yourself or your minor child, please ensure the request includes:
Please note that only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
The information we provide to you will only cover the 12-month period preceding receipt of a consumer’s verifiable request. We will aim to provide a response within 45 days of receipt. If we require additional time to respond, we will provide an update to you and include the reason and extension period. In case we are unable to comply with your request, we will provide an update with explanation of the reasons we cannot comply.
We do not charge a fee to process or respond to your requests unless such request is excessive, repetitive, or unfounded. If we determine the request warrants a fee, we will provide a written response with the fee estimate prior to completing or responding to your request.
Under California Civil Code Section 1798.83, California residents using this Site are entitled to request, once a year, information regarding the disclosure of their personal information by Spin Master to third parties for their direct marketing purposes, including what personal information we have shared with such third parties and the parties with which we have shared such information. You also have the right to opt out of such disclosure. To make such a request, please email us at dpo@spinmaster.com or call us at 1-800-622-8339.
Spin Master complies with the rights given to EU citizens and residents under the General Data Protection Regulation (GDPR). These rights are as follows:
For more information on how to action these rights please contact us at: dpo@spinmaster.com. We will aim to provide a response within 30 days of receipt. If we require additional time to respond, we will provide an update to you and include the reason and extension period. In case we are unable to comply with your request, we will provide an update with explanation of the reasons we cannot comply.
If you have any questions about this Policy or our processing of data about you, please contact us at dpo@spinmaster.com. Alternatively our Customer Care line is +1 800-622-8339.
Or via mail at:
If you have a concern about our handling of your personal information, please get in contact with us first so we can try to resolve your query. If however you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator.
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.